Value

Wanting to get a gift from someone but unsure what they may like? We offer digital gift cards for customers to redeem at checkout!

Issuing Gift Cards:

On completion of your gift card order, a unique code will be sent to your specified email address. If you are purchasing a gift card for someone else, you will need to forward the gift card email to the recipient.

Redeeming your gift card:

When making a purchase, the customer can redeem the value of a gift card by entering the gift cards unique code in the appropriate field at checkout. Gift card codes aren't case sensitive.

The balance on a gift card can be spent on more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. 

When a customer redeems a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then the customer can click 'Complete order'.

  • If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order.

FAQs:

Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?
Yes. A customer can redeem another gift card during checkout.

Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.

Can a gift card be used to pay for shipping?
Yes, gift cards are applied to the final order total which includes shipping.

Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment. Discount codes may also be used in conjunction.

Can a purchase made from a gift card be refunded?
Yes. If the customer used a gift card to pay for the purchase, a refund may be applied back to the gift card - reinstating it balance.

Velobike Gift Card

Gift card is easy to purchase with customers praising "exceptional service" and "great communication." Shoppers highlight prompt online chat support that is "extremely helpful," with one noting assistance was "best ever." Fast delivery of gear and smooth voucher purchasing process received consistent 5-star ratings.

  • 5 stars: 6 (100%)
  • 4 stars: 0 (0%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
R
Robin R.

Service from Velobike was very helpful.

A
Alex F.
Totally unnecessary but very much appreciated!

Exceptional service. Online "Chat with us" service very prompt and extremely helpful. Highly recommended. Keep up the great work.

I
Ian T.
Great gear and very quick delivery.

Great gear and delivery is very fast.

N
Nicholas S.
THANK YOU !!!!

It was amazing to get offered this Velobike gift card ! I cannot thank you enough !!

S
Shelley C.
Voucher purchase

Easy to purchase a voucher , great communication

R
Robin R.
Best ever communication assistance.

Best ever communication help from Glenn when I had difficulty organising a gift card for my son.
Glen was so totally helpful - I can’t say enough about his patience with my struggle. ( I’m well into my 80’s.)
Great to deal with Velobike.

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